Advanced
Add an API Key to Picsaurus for your Waiver or Rez System
Hiding unwanted Tours
How do I add CashApp, Zelle, Venmo or any other Tipping Service?
How do I get files to upload without keeping the app open?
How do I know which guides are in an Album?
How do I setup my Public Guide Profile?
How do I view what Public Profile's my staff have setup?
Is Picsaurus running?
Billing
How can I track my upload usage?
How can I view any paid invoices?
How do I manage "Auto top up" for photo or video credits?
How do I update my payment method?
What are "Upload Credit's"?
What does "upload credits remaining" mean?
Getting Started Guide
How to Add New Users / Invite Your Guides
How to Customize Photo Marketing Features in the Guest Gallery
How to Share Trip Media with Guests
How to Take Photos & Videos for Your Tours
QR Code Business Card or Poster for Sharing the General Gallery
Guests
Am I charged for sending a link to a guest?
Are guests charged to download their photos?
How can I password protect my album list?
How can guests get a refund?
How do I get guests to reply to me for the emails sent to them?
How do I hide my list of public albums?
How do I resend a link to a guest?
How do I send guests their galleries?
What email address does the guest's link get sent from?
When does a guest get contacted?
Why are photos & videos watermarked?
Marketing
Can I customize the email or SMS?
How can I customize the color or theme of my galleries?
How can I get reviews, tips or more bookings?
How can I view analytics for my account?
How do I customize my watermark?
The Basics
Do I need a constant internet connection?
How can I download the original photos and videos?
How can I track upload progress?
How do I adjust my data retention policy?
How do I capture a video?
How do I change my company name, logo and website?
How do I contact support?
How do I create a tour or album?
How do I create additional logins/user?
How do I download multiple files at once?
How do I find or search for a guest, booking or album?
How do I install the App?
How to Extend Guest Photo and Video Galleries Expiry Past 14 Days
Smartwaiver Setup
Troubleshooting
Having upload issues?
How to Troubleshoot: App Crashing on Android
All Categories > Troubleshooting
2 articles
Uploading files can be tricky, but we try our best to make sure its a smooth process for you. Be sure to check the upload queue to track the status of any uploads. Any errors will show below the file…
Updated 4 weeks ago by keith
Introduction: Some users have experienced issues with the app crashing while navigating through the app while using older Android devices like those running Android 9. This guide provides a workaroun…
Updated 2 months ago by Diamond
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