Picsaurus

Advanced

Add an API Key to Picsaurus for your Waiver or Rez System

Hiding unwanted Tours

How do I add CashApp, Zelle, Venmo or any other Tipping Service?

How do I get files to upload without keeping the app open?

How do I know which guides are in an Album?

How do I setup my Public Guide Profile?

How do I view what Public Profile's my staff have setup?

Is Picsaurus running?

Billing

How can I track my upload usage?

How can I view any paid invoices?

How do I manage "Auto top up" for photo or video credits?

How do I update my payment method?

What are "Upload Credit's"?

What does "upload credits remaining" mean?

Getting Started Guide

How to Add New Users / Invite Your Guides

How to Customize Photo Marketing Features in the Guest Gallery

How to Share Trip Media with Guests

How to Take Photos & Videos for Your Tours

QR Code Business Card or Poster for Sharing the General Gallery

Guests

Am I charged for sending a link to a guest?

Are guests charged to download their photos?

How can I password protect my album list?

How can guests get a refund?

How do I get guests to reply to me for the emails sent to them?

How do I hide my list of public albums?

How do I resend a link to a guest?

How do I send guests their galleries?

What email address does the guest's link get sent from?

When does a guest get contacted?

Why are photos & videos watermarked?

Marketing

Can I customize the email or SMS?

How can I customize the color or theme of my galleries?

How can I get reviews, tips or more bookings?

How can I view analytics for my account?

How do I customize my watermark?

The Basics

Do I need a constant internet connection?

How can I download the original photos and videos?

How can I track upload progress?

How do I adjust my data retention policy?

How do I capture a video?

How do I change my company name, logo and website?

How do I contact support?

How do I create a tour or album?

How do I create additional logins/user?

How do I download multiple files at once?

How do I find or search for a guest, booking or album?

How do I install the App?

How to Extend Guest Photo and Video Galleries Expiry Past 14 Days

Smartwaiver Setup

Troubleshooting

Having upload issues?

How to Troubleshoot: App Crashing on Android

All Categories ​>​ ​Troubleshooting

Troubleshooting

2 articles

Having upload issues?

Uploading files can be tricky, but we try our best to make sure its a smooth process for you. Be sure to check the upload queue to track the status of any uploads. Any errors will show below the file…

Updated 1 month ago by keith

How to Troubleshoot: App Crashing on Android

Introduction: Some users have experienced issues with the app crashing while navigating through the app while using older Android devices like those running Android 9. This guide provides a workaroun…

Updated 3 months ago by Diamond

Powered by HelpDocs (opens in a new tab)

Contact