How to Troubleshoot: App Crashing on Android
Introduction: Some users have experienced issues with the app crashing while navigating through the app while using older Android devices like those running Android 9. This guide provides a workaround until a permanent fix is available.
What’s Causing the Issue? The problem appears to be linked to how background uploading works on certain Android versions. Updating your device to the latest Operating System version might help, too.
Workaround Steps
- Turn on Airplane Mode:
Enable airplane mode on your device to disconnect from the network. - Open the App:
Launch [App Name] on your device. - Run the Tutorial (Optional):
If the tutorial opens automatically, run through it—even if it might not finish with data turned off. - Access Settings:
Tap on the Settings icon within the app. - Toggle Off Background Uploading:
Navigate to the Uploading section and turn off the background uploading feature. - Reconnect Your Device:
Disable airplane mode to reconnect to your network and try uploading again.
Additional Information: If you’re using an older device, you may need to keep the app open and your screen active to allow uploads to complete properly.
Conclusion: If you continue to experience difficulties or have any questions, please contact our support team at support@pisaurus.com. We appreciate your patience as we work on a permanent fix.