The Basics

15 articles

Do I need a constant internet connection?

No! Picsaurus works both online and offline. Any changes you make while out on tour, without internet, will automatically synchronize when you get to WiFi or mobile data range. You can optionally set…

Updated by keith

How can I download the original photos and videos?

If you wish to use your photos and videos for marketing, you are more than welcome to! To get the original media: Navigate to https://roar.picsaurus.com/app/ Or go to "Settings" and then "Manage Acco…

Updated by keith

How can I track upload progress?

Photos and videos are uploaded as soon as they can be. If you have disabled upload over data, or use background uploading, the upload may be delayed. You can easily see a list of files waiting to upl…

Updated by keith

How do I adjust my data retention policy?

By default your account is setup to only retain data for 7 days. If you wish to adjust this period you will need to subscribe to a data rentention plan. Navigate to: https://roar.picsaurus.com/app/.…

Updated by keith

How do I capture a video?

With the Camera Screen open. Press and hold the camera button. The video will start capturing. A helpful timer will appear in the center, counting up to 1 minute.

Updated by keith

How do I change my company name, logo and website?

1. Navigate to https://roar.picsaurus.com/app/ and login. 2. Find your branding and click "Edit". 3. Edit Company Name and Website to fit your needs.. 4. Add in any logo you like. It will also be use…

Updated by keith

How do I connect a Reservation or Waiver System?

To connect a Waiver or Resrvation system, tap the "Gear" icon on the top left of the app. This will take you to the settings. Tap "Connect a system" in the "Reservation System" box. Select which rese…

Updated by keith

How do I contact support?

You can use the form below to create a ticket with support. Alternatively, you can email support@picsaurus.com for help. When submitting a ticket please be sure to: Have your App up to date. Visit yo…

Updated by keith

How do I create a tour or album?

In the Picsaurus app you can add in Tours by tapping the "Add a tour" button on the home screen. In the dialog that appears, enter the name of the tour, its approximate start time and which date the…

Updated by keith

How do I create additional logins/user?

You can create additional logins to your account for use by your staff. To do so: Navigate to the web portal: https://roar.picsaurus.com/app/. Log into your account. Tap on "Users" in the top menu. C…

Updated by keith

How do I download multiple files at once?

1. Navigate to https://roar.picsaurus.com/app/ and login. 2. Click "Media". 3. Click on the checkbox for the photos or videos you want.. 4. Select multiple!. 5. Click "Download Selected". 6. If your…

Updated by keith

How do I find or search for a guest, booking or album?

Picsaurus provides an easy way to find your guests, so that you can easily take their photos or resend them their emails. 1. Tap search on the bottom right. 2. Start typing to search, or use the "X"…

Updated by keith

How do I install the App?

Grab your phone, and head to your AppStore of choice (Google Play or Apple App Store). Search for "Picsaurus" and install the app by Adventure Soup Inc. Apple. Google Play. Windows Store.

Updated by keith

How to Extend Guest Photo and Video Galleries Expiry Past 14 Days

1. Navigate to https://roar.picsaurus.com/app/in/me 2. Click "Misc" 3. Click "Want more storage?" 4. Select "1 Year Photo Storage" 5. Click "Add" 6. Confirm Purchase - your card on file will be bille…

Updated by Neal

Smartwaiver Setup

Before begining, ensure you have webhook instructions from our support team. Please contact us if you haven't gotten those yet. 1. Create a Smartwaiver API Key by following these instructions https:/…

Updated by keith