How do I contact support?
You can use the form below to create a ticket with support. Alternatively, you can email support@picsaurus.com for help.
Billing
How can I track my upload usage?
How can I view any paid invoices?
How do I manage "Auto top up" for photo or video credits?
How do I update my payment method?
What are "Upload Credit's"?
What does "upload credits remaining" mean?
Getting Started Guide
Create a QR Code Business Card or Poster for Sharing the General Gallery
How to Add New Users / Invite Your Guides
How to Customize Photo Marketing Features in the Guest Gallery
How to Share Trip Media with Guests
How to Take Photos & Videos for Your Tours
Guests
Am I charged for sending a link to a guest?
Are guests charged to download their photos?
How can I password protect my album list?
How can guests get a refund?
How do I get guests to reply to me for the emails sent to them?
How do I hide my list of public albums?
How do I resend a link to a guest?
How do I send guests their galleries?
What email address does the guest's link get sent from?
When does a guest get contacted?
Why are photos & videos watermarked?
Marketing
Can I customize the email or SMS?
How can I customize the color or theme of my galleries?
How can I get reviews, tips or more bookings?
How can I view analytics for my account?
How do I customize my watermark?
The Basics
Do I need a constant internet connection?
How can I download the original photos and videos?
How do I adjust my data retention policy?
How do I capture a video?
How do I connect a Reservation or Waiver System?
How do I contact support?
How do I create a tour or album?
How do I create additional logins/user?
How do I install the App?
How to Extend Guest Photo and Video Galleries Expiry Past 14 Days
Smartwaiver Setup