Guests

12 articles

Am I charged for sending a link to a guest?

No! There are no charges for giving photos to your guests. So share and be seen! :D

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Are guests charged to download their photos?

No! Guests have the ability to view, download and share the photos you sent them for free. Photos are available to download at FHD (Full HD) resolution. A guest has the option (but not required!) to…

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How can I password protect my album list?

Your album list, or gallery list, can be password protected. This allows you to share a simple password with guests so they can find their album. While protecting your album from any random person fr…

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How can guests get a refund?

A guest can choose to pay a small fee to remove the non-invasive watermark from your photos. When they do this, they will receive a email with their receipt and a link to their purchased photos. On t…

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How can guests upload to their gallery?

Around 30 minutes before the tour begins, all guests in an album will receive a pre-tour email, inviting them to access the gallery. Once they click the gallery link, they will be prompted to accept…

Updated by Taylor Traviss

How do I get guests to reply to me for the emails sent to them?

You can set the reply-to on the emails we send to guests about their albums. Login to the Account Portal: https://roar.picsaurus.com/app/. Click "Edit" next to the site you wish to edit. Scroll to "G…

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How do I hide my list of public albums?

By default your list of albums are publicly accessible for guests to view. This allows them to find their album, if they ever get sent the wrong thing by mistake. You can either Password Protect the…

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How do I resend a link to a guest?

Guests are automatically sent their links, see: How do I send guests their galleries? However, sometimes guests might not see the first email, or accidently delete it on their side. When this happens…

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How do I send guests their galleries?

In order to get those sweet sweet reviews, you need guests to visit your galleries. There are multiple ways to give guests access to their photos. Any contact details added to a Tour / Album will aut…

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What email address does the guest's link get sent from?

The link sent to guests comes from no-reply@roar.picsaurus.com. The name of the sender will be your company's name. You can optionally set the reply-to for these emails, so that when guests reply to…

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When does a guest get contacted?

A guest will automatically receive an Email or SMS once content has been uploaded to their tour. It may take up to 5 minutes since the last photo was added for the email to be sent out. Guests will a…

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Why are photos & videos watermarked?

Photos and videos delivered to guests are watermarked with you logo on the bottom right, in a minimalistic fashion. We want you to maximize the reach of your branding and tour without impacting your…

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